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June Headshot BW

June Zhang
Customer Support Lead

Growing Careers in Support While Giving Agents Time in the Queue

September 27th, 2019 at 12:55pm/ET

Career development is key to any successful team. As a leader, it’s important to help agents grow their careers in support while also providing opportunities to learn skills outside of the queue. It can be challenging to ensure individual contributors are leveling up while staying in touch with support tickets.

This panel will give you a look into how support leaders are successfully developing their agent’s careers without distancing the agent from support.


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