Empowering Your Distributed CX Team With AI and Knowledge


Thursday, April 23, 2020
11 am PT / 2 pm ET 

Customer support and success teams are increasingly distributed across multiple locations and timezones. While the benefits of distributed teams are numerous, structuring a team this way can lead to distractions and noise that make it difficult to focus on the task at hand. Now more than ever, teams are relying on tools to connect, work efficiently and access the knowledge and resources they need from wherever they are. 

Join us for a conversation with Yael McCue, Lead Implementation Strategist and KCS Certified Trainer at Guru, and Pranay Desai, Head of Enterprise Marketing at Freshworks, to learn how support teams can quickly, accurately and confidently solve customer issues. In this webinar, we’ll share tactical advice & best practices from our experts on the following topics:

  • Managing customer conversations across multiple platforms effectively and on one screen
  • Leveraging AI to improve first response and resolution time
  • Creating knowledge workflows to ensure your team always has an answer 
  • Automating time-intensive tasks to increase productivity and self-sufficiency

Can't make it? Register anyways and we'll be sure to send you the recording!

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Remote Work Tips: Use this list of resources and actionable templates to help your team do their best work, no matter where they're working.

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Pranay Desai - headshot
Pranay Desai
Head of Enterprise Marketing
Yael McCue
Lead Implementation Strategist