How to Create a Culture Where Knowledge Management Matters


At many organizations, internal knowledge is fundamentally broken. The information your customer-facing teams need to do their jobs is stale, siloed, and unverified, losing your entire company its two most valuable resources: time and money.

On March 7th, join us for an interactive discussion with Laura Teichmiller, Knowledge Systems Manager at SimplePractice, on how a strategically implemented knowledge system can boost your entire revenue team's performance, increase customer happiness, and reduce company costs dramatically.
You'll walk away knowing:
  • How a strategically implemented knowledge system can impact NPS, CSAT, ticket handling, and revenue
  • The extra benefits of putting customer happiness first 
  • What it takes to effectively roll out a system–first with one team, then across multiple teams
  • What knowledge-focused roles look like on a day to day basis, and how they can empower their organizations to be more successful
Laura will also take questions from the audience. We look forward to seeing you there!

It's Demo Time!

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Laura Teichmiller
Knowledge Systems Manager
Wes Yee
Senior Director, Growth