How to Create a Culture Where Knowledge Management Matters
At many organizations, internal knowledge is fundamentally broken. The information your customer-facing teams need to do their jobs is stale, siloed, and unverified, losing your entire company its two most valuable resources: time and money.
On March 7th, join us for an interactive discussion with Laura Teichmiller, Knowledge Systems Manager at SimplePractice, on how a strategically implemented knowledge system can boost your entire revenue team's performance, increase customer happiness, and reduce company costs dramatically.
You'll walk away knowing:
How a strategically implemented knowledge system can impact NPS, CSAT, ticket handling, and revenue
The extra benefits of putting customer happiness first
What it takes to effectively roll out a system–first with one team, then across multiple teams
What knowledge-focused roles look like on a day to day basis, and how they can empower their organizations to be more successful
Laura will also take questions from the audience. We look forward to seeing you there!