How Your Support Team Can Sleigh the Holidays



Tuesday, October 1st, 2019 11am PT/ 2pm ET

Oh, the weather outside is frightful. And the customer is so spiteful. During the holidays, no one feels this more than support teams. Between handling high order volumes, gifting and returns to staying on top of seasonal products and promotions, agents have their work cut out for them. And, with up to 40% of revenue on the line, the holiday season is high stakes. 

In this webinar, you’ll learn:
  • Strategies to ramp seasonal hires
  • Tips for sharing product and promotional knowledge
  • Best practices for keeping morale up and stress down
  • How to proactively create “wow” customer experiences

Join us for a conversation with Caroline Nolan, CX Manager at Brooklinen, Nikole Hobson, Customer Operations Manager at Minted, and Anne Raimondi, Chief Customer Officer at Guru, to learn how support leaders set their teams up for success amidst the holiday rush.

Ready to activate your company's collective intelligence?

Get started with a 30-day free trial of Guru.

Start your free trial

Find us on Social

Twitter  @Guru_HQ

Instagram @guru_hq

 Linkedin Fav.   Guru


Anne Raimondi
Chief Customer Officer
Caroline Brooklinen Headshot
Caroline Nolan
Customer Experience Manager
Nikole Hobson Updated Headshot
Nikole Hobson
Customer Operations Manager