Oh, the weather outside is frightful. And the customer is so spiteful. During the holidays, no one feels this more than support teams. Between handling high order volumes, gifting and returns to staying on top of seasonal products and promotions, agents have their work cut out for them. And, with up to 40% of revenue on the line, the holiday season is high stakes.
In this webinar, you’ll learn:
Strategies to ramp seasonal hires
Tips for sharing product and promotional knowledge
Best practices for keeping morale up and stress down
How to proactively create “wow” customer experiences
Join us for a conversation with Caroline Nolan, CX Manager at Brooklinen, Nikole Hobson, Customer Operations Manager at Minted, and Anne Raimondi, Chief Customer Officer at Guru, to learn how support leaders set their teams up for success amidst the holiday rush.
Ready to activate your company's collective intelligence?
