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The CX Benefits of Integrated Knowledge

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Webinar 
Tuesday, October 15, 2019 at 10 am PT/ 1 pm ET 

Your customers expect quick, effective resolutions when they contact support, but agents are often set up for failure -- working across multiple platforms and searching through several portals to find answers.

Enter Guru: the knowledge network that integrates seamlessly into Salesforce Service Cloud and allows your customer-facing teams to access accurate knowledge in real-time, within their existing workflow, so you can provide a standout customer experience.

In this webinar you'll learn:

  • The value of using Guru and SFSC to integrate your company's collective knowledge
  • How streamlining your Support Team's workflow can provide more personalized time with their customers
  • How to ramp up new agents faster and more efficiently
 
 

 

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Speakers
Rob-Headshot (1)
Rob Falcone
Director of Sales Engineering
Hillary-Large-Headshot
Hillary Curran
Director of Customer Experience