One of the functions at any company that can almost single-handedly facilitate better communications is the IT/Ops department.

Robust knowledge management systems can reduce information search time by as much as 35 percent and raise organization-wide productivity by 20 to 25 percent, while poor knowledge sharing can cost a large company $47 million a year. When IT and Ops own knowledge management initiatives and lead on organizational knowledge creation, they can enable better overall communications, better decision-making—and better business outcomes.

In this guide, you will learn:

• What happens when companies share outdated or unverified information
• How outdated information adds to headaches and information overload
• The main business objectives for knowledge management
• Recommended features to look for in a platform